AUGUST 2008


    Lessons from YahooGreen:
        five practical tips you can apply



Yahoo has an audience of more than six million users each month. Since determining through online polls that many of their users are “green consumers” or have expressed interest when offered new ways to be environmentally responsible, Yahoo launched green centers within their finance and shopping sites – and experienced similar results in traffic success.

That’s great for Yahoo. But there's much that the broader business community can learn from the trends Yahoo has observed. Here’s what consumers told Yahoo about what works and what doesn't when it comes to green messaging.

Here are the highlights:

1. Be positive. Spare the doom and gloom. Consumers want to hear about new possibilities, not just responses to problems.

2. Keep it real. Skip the celebrity endorsements. People don't trust the message if they think some celebrity has signed a secret deal to promote it. “Real people” in real situations works much better.

3. Extremes inspire. A few of last year’s biggest click-throughs were an article about a woman living in an 84 square foot all-green house, and a feature on the Pope adding environmental degradation to a list of sins. People expressed inspiration to do their part and do what’s right.

4. Talk about benefits to your audience. The highest numbers posted to information on money-saving gadgets and products that offered health benefits.

5. People are shifting from awareness to action. Not surprising, the top searched environmental term in 2006 was “climate change,” but in 2007, it was “recycling.” That says a lot.


Insight180 News




Insight180 recently designed an email campaign for The Becker Group, specialists in interactive tours, educational exhibits and immersive marketing experiences.




Insight180 president Wendy Baird recently conducted a Web Design and Marketing 101 seminar for a small business group in Columbia. If your company or group is interested in branding and marketing workshops, contact Wendy.




FamilyConnex
, an online parenting plan program of National Family Resiliency Center, recently launched an email campaign designed by Insight180, directed to professionals — law practices and therapists. FamilyConnex.org, NFRChelp.org
Branding 101 Tip

Most companies in our experience approach branding (and sales) from a point A, point B, point C standpoint. First, they already have a product or service, so they announce it to the world to let people know they're out there (A). Then they build on that awareness to communicate how they are better (B). And finally, they ask for the sale (C). A logical linear approach upon which many sales programs are built.

But to achieve stable branding (and sales) success, companies should establish a differentiated meaning for their brand first. Identify something unique upon which to build a brand idea. Then determine whether the difference actually will matter to anyone. Is it relevant, and to whom? Is there a large enough audience of people who will care?

Only after you've established a different and relevant meaning for your brand should you begin to think about generating awareness and trying to sell it. Consumers need a way to make a distinction between one product or service and another. You should establish your brand’s difference and make sure it’s relevant before you do anything else publicly.

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Insight180 is a leader in brand consulting and design that focuses on business to business brands. We advise companies on differentiation strategies and brand communications, with specialized skills in social responsibility and green-certified communications.