Blog : social media

When the brand waters get muddy

When the brand waters get muddy

Company ABC is a tech consulting firm in the secure government contracting space that promotes a fundraising event for a highly respected, well run charity for rehabilitating soldiers injured abroad. The veteran owners and many of their clients care passionately about the cause, and the thousands of dollars they contribute directly impact those in need of immediate assistance. Their contribution fills a vast funding deficit and gives the charity a much needed financial boost. And, it serves as an expression of Company ABC’s brand. They pride themselves on their integrity, reputation and transparency, and their commitment to their clients, country and community is evident in their brand from the way they provide services to the way they demonstrate giving back.

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Brand Trust

Brand Trust

As a sixth grader in home economics, I was assigned to write a letter to a company about one of their products. The idea behind the assignment was simply to help us understand how to write and format a professional letter. I remember the excitement I felt when I got a response in the mail from the company I wrote to–until I opened it. Only thirteen years old, I was traumatized when I read that the company did not appreciate my letter (which suggested the company produce a diet version of a certain cake product – which of course now exists,) and claimed if I wrote again they would be forced to take some sort of action. I laugh now, but I also wonder if I would resend my letter today, or posed my suggestion on their Facebook wall – would I receive the same response?

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To Tweet or Not to Tweet

To Tweet or Not to Tweet

Many of our B-to-B clients still debate the benefits of Twitter for their businesses. Sure it makes sense for retailers, but are other businesses going to follow us? Well, many B-to-B companies are behind their B-to-C counterparts in their efforts to ramp up, but we’re seeing more and more take advantage of social media outlets to gain clients. We understand that for a small company with limited time, it can be a tough call — it takes time to tweet, blog, or create content on Facebook. This is something that has to be developed and maintained with great thought and care. However, there are plenty of potential clients who are already online searching for services and ready to follow.

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